Privacy Policy

IMA MAIL PRIVACY POLICY

Last Updated: 16/06/2023

At IMA Mail ("we," "us," or "our"), we are committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use IMA Mail, our email marketing system, including our website and associated services. By using IMA Mail, you consent to the practices described in this Privacy Policy.

  1. Information We Collect
    1. Personal Information: We may collect personal information that you voluntarily provide to us when using IMA Mail, such as your name, email address, contact details, and any other information you provide while creating and managing your email campaigns.
    2. Recipient Data: As part of our email marketing system, we may collect recipient data, including email addresses, for the purpose of delivering email campaigns on behalf of our clients. This data is provided by our clients, and we process it on their behalf.
    3. Usage Data: We may collect information automatically when you access or use IMA Mail, including your IP address, device information, browser type, usage statistics, and other analytical data to improve our services and ensure their optimal performance.
    4. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience, analyse usage patterns, and improve IMA Mail. You can control the use of cookies through your browser settings.
  2. Use of Information
    1. Service Provision: We use the information we collect to provide and improve IMA Mail, including managing email campaigns, delivering emails to recipients, providing customer support, and enhancing the overall functionality and performance of our services.
    2. Communication: We may use your contact information to communicate with you about your account, service updates, new features, and relevant offers related to IMA Mail.
    3. Aggregated and Anonymized Data: We may aggregate and anonymize the information we collect to analyse trends, monitor the effectiveness of email campaigns, and for research and statistical purposes. This aggregated and anonymized data does not contain personally identifiable information.
    4. Third-Party Services: We integrate with third-party services, including Mailgun and Stripe, to facilitate the delivery of email campaigns and manage payments and subscriptions. By using IMA Mail, you acknowledge and agree that your personal information, including recipient data, may be transferred to and processed by these third-party services in accordance with their own privacy policies and terms of service.
    5. Legal Compliance: We may use and disclose your information as required by applicable laws, regulations, legal processes, or governmental requests, or to enforce our rights or protect the rights, property, or safety of IMA Mail, our users, or others.
  3. Data Security
    1. Security Measures: We implement industry-standard security measures to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no data transmission or storage system can be guaranteed to be completely secure.
    2. Data Retention: We retain personal information, including recipient data, for as long as necessary to fulfil the purposes outlined in this Privacy Policy. We may also retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
  4. Your Choices
    1. Opt-Out: You can opt out of receiving promotional communications from us by following the instructions provided in the communication or by contacting us directly. However, please note that you may still receive transactional or service-related communications regarding your account or our services.
    2. Access and Updates: You have the right to access, update, and correct inaccuracies in your personal information held by us. If you need assistance in accessing, updating, or deleting your personal information, please contact us.
    3. Data Subject Rights: Depending on your jurisdiction, you may have certain rights regarding your personal information, such as the right to access, rectify, and delete your data. If you wish to exercise any of these rights or have inquiries about your personal information, please contact us, and we will respond in accordance with applicable laws.
  5. Third-Party Services and Links
    1. IMA Mail may integrate with third-party services, such as Mailgun and Stripe, for the purpose of delivering email campaigns and managing payments and subscriptions. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.
  6. Children's Privacy
    1. IMA Mail is not intended for individuals under the age of 18. We do not knowingly collect personal information from individuals in this age group. If you believe that we may have collected personal information from a child without proper consent, please contact us, and we will promptly remove the information from our records.
  7. Changes to this Privacy Policy
    1. We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective when the revised policy is posted, and the "Last Updated" date at the top of this policy will indicate the date of the latest changes. We encourage you to review this Privacy Policy periodically.
  8. Contact Us
    1. If you have any questions, concerns, or requests regarding this Privacy Policy or the privacy practices of IMA Mail, please contact us at hello@imamail.co.uk.

GDPR COMPLIANCE ADDENDUM

In addition to the above privacy policy, the following provisions specifically address the requirements of the General Data Protection Regulation (GDPR):

  1. Lawful Basis for Processing
    1. We process personal data based on one or more lawful bases as outlined in Article 6 of the GDPR. This includes the necessity of processing for the performance of a contract, compliance with legal obligations, legitimate interests pursued by us or a third party, and consent.
  2. Data Subject Rights
    1. As a data subject, you have the following rights under the GDPR:
      • The right to be informed about the processing of your personal data.
      • The right to access your personal data held by us.
      • The right to rectify any inaccurate or incomplete personal data.
      • The right to erasure (also known as the "right to be forgotten") under certain circumstances.
      • The right to restrict processing of your personal data under certain circumstances.
      • The right to data portability, allowing you to obtain and reuse your personal data for your own purposes.
      • The right to object to the processing of your personal data under certain circumstances.
      • The right not to be subject to automated decision-making, including profiling, that produces legal effects concerning you or significantly affects you.
    2. If you wish to exercise any of these rights or have inquiries about your personal data, please contact us using the contact information provided in this Privacy Policy.
  3. Data Transfers
    1. We may transfer your personal data to countries outside the European Economic Area (EEA) if necessary for the purposes described in this Privacy Policy. In such cases, we will ensure that appropriate safeguards are in place to protect your personal data, as required by the GDPR.
  4. Changes to this GDPR Compliance Addendum
    1. We reserve the right to modify or update this GDPR Compliance Addendum at any time to ensure compliance with applicable data protection laws and regulations. Any changes will be effective when the revised addendum is posted, and we will notify you of any material changes that affect your rights under the GDPR.

Please note that this privacy policy, including the GDPR Compliance Addendum, is intended to provide a general overview of our practices and is not a comprehensive document. For more detailed information about our data processing activities and your rights, please contact us directly.